Return Policy:
Reasons for return:
Return Policy makes it possible for you to return a product if you receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories.
Conditions for return:
In order to return any product sold through the Online Store, you are required to comply with the below mentioned conditions, viz.:
1. The return has to be in compliance with the Return Policy associated with the product category.
2. Ashnam Home should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased or the package delivered is missing one or more products or accessories, within period mentioned in the returns policy.
3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.
4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
5. The returned products are subject to verification and quality checks by the brands in order to determine the legitimacy of the complaint or return.
6. The return has to be in compliance with the return policy of the brand.
Non-returnable products:
Some of the products that cannot be returned are:
1. Personal and beauty care.
3. Products that have been used or installed.
4. Personalised or engraved products.
6. Product sold in sets or combination cannot be returned individually.
7. Any other product depending upon the Return Policy in force.
If you are unable to inform to Ashnam Home within 7 days of the receipt of a damaged or defective product or the product is not as per specifications of your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, Ashnam Home shall not be obliged to accept the returned product or be liable in this regard.
Damaged, defective or other non-conforming products
Returns of damaged, defective or other products eligible for return are accepted as under:
a. In the event you receive a damaged or defective product or a product that does not comply with the specifications as per the original or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, you are required to get in touch with Ashnam Home Customer Care.
b. In case of damage claims, Ashnam Home may ask for pictures of the damaged product before it is approved or allowed for return.
c. Upon receiving your return request, Ashnam Home shall verify the authenticity and the nature of the request and if the request is genuine, we will inform the brand of the return request. Refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process your request for return of products.
Ashnam Home or brand may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS or notification at your email address or mobile number provided to us. In the event we are unable to arrange pick-up, we will notify you regarding the same and you will be required to send the product to the brand at the provided address using a reputed courier service in your area.
d. Upon receipt of the returned product by the brand and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to us.
e. You will be refunded the product cost along with taxes and shipping charges, if any.
You expressly acknowledge that the brand is solely responsible for the damaged or defective product or a product that does not meet the specifications of your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that you may have in relation to such products and Ashnam Home shall not in any manner be held liable for the same. In the event of dispute, Ashnam Home will coordinate with you and the brand to reach an amicable solution.
Cancellation of return request:
A request for return once made can be cancelled by contacting Ashnam Home Customer Care. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product.
Refusal of return request:
Ashnam Home reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, you will not be refunded the payment made or any costs, and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by us and accept Ashnam Home’s decision regarding the refusal or cancellation and further agree not hold Ashnam Home liable for any refusal or cancellation.
Cancellation Policy
Cancellation of an order can be either by Ashnam Home or by you.
Cancellation by us
Ashnam Home has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):
i Failure to comply with any of these Terms.
ii Product is unavailable with the brand.
iii Technical errors or issues.
iv Problems identified by credit and fraud avoidance department.
v Invalid address is given in order details.
vi Malpractice is used to place the order.
vii Bulk order is placed for commercial resale.
viii Multiple orders are placed for same product at the same address.
ix Order is undelivered after attempts.
x EMI offer is rejected by the bank.
Cancellation by you:
You may cancel an order for any reason, although cancellation by you must be done before the product has been shipped for delivery to you. No cancellation is permitted subsequently.
You can cancel an order, or part of an order where multiple products have been ordered within 7days of receipt. This can be done either by calling or emailing Ashnam Home or in your account on the Website through ‘my account’. You should state the reason for such cancellation. Ashnam Home will process the request for cancellation as per the policy in force.
If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us.
Ashnam Home reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold Ashnam Home liable for any rejection of order cancellations.
You will receive a refund for your cancelled orders that have been accepted in accordance with the Refund Policy.
Refund Policy
Refunds
Refunds are provided for cancellation/return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.
Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.
For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to you.
Time period for refunds:
Refunds are processed within 1-10 working days of receiving the product returned and completion of quality checks depending upon the various banking and payment channels.
Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded.
Ashnam Home is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.
Mode of refund:
The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to your source account. Refunds are paid back to the source of payment.
You will need to update the bank account number and IFSC code to enable us to process a refund to your account. Refunds cannot be processed to third-party accounts, i.e. the name on your Ashnam Home account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Ashnam Home will be sent to you.